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Fecha de Reseña: 19/03/10
jamieblue24 de unknown Miembro Desde: 08/03/10 Ver Perfil de Miembro: Comentarios	the pop up sales person was very annoying. It would have been okay if it had only happened once or twice or if had been over in the corner, but it felt like it popped up every 5 minutes and it was in the middle of the page. It interrupted what I was already trying to order, everytime!	Calificación
Fecha de Reseña: 19/03/10
memama de unknown Miembro Desde: 09/03/10 Ver Perfil de Miembro: Comentarios	frustrating bad info on my address if someone else sold real dell ink I would go there added 03/19 a virus came in with this page and I quarantined it	Calificación
Fecha de Reseña: 19/03/10
chevyrod31 de unknown Miembro Desde: 09/03/10 Ver Perfil de Miembro: Comentarios	I hit the purchase button and kept getting a popup asking me for my 4-digit Zip Code extension. I have no idea what it is so it made it very difficult to get the order entered properly. In fact, I chatted with a Dell agent just to make sure I had no inadvertently ordered more than one monitor since I had to hit the purchase button more than once to get the order to process.	Calificación
Fecha de Reseña: 19/03/10
randy de unknown Miembro Desde: 02/03/10 Ver Perfil de Miembro: Comentarios	I'm just ordering ink. It would make things a whole lot easier if you provided a "repeat this order" option.	Calificación
Fecha de Reseña: 19/03/10
Tiffani233 de unknown Miembro Desde: 02/03/10 Ver Perfil de Miembro: Comentarios	The placing of my order was a nightmare. It took forever. It presented too many errors, which I couldn't understandwhy??? It was way too time consuming. wow!!!!! What an ordeal!!!	Calificación
Fecha de Reseña: 19/03/10
jgharis de unknown Miembro Desde: 02/03/10 Ver Perfil de Miembro: Comentarios	For a leader in the industry, it makes no sense that the website makes it so difficult to order. When I see the site has changed, I always think it will be better and I am always wrong. This time was actually worse because of drop downs that wouldn't go up and the floating chat/help lady who returned after I X'd her. If we weren't stuck with Dell-only cartridges, I'd never come back. You can make it easy-once a CUSTOMER clicks through for ink cartridges, get rid of the sales stuff on the page. Let me see the choices, select what I want and click to another ad-free page to pay. I've seen all the ads I need on the 1st two pages. Your process tarnishes Dell's reputation so badly that we take turns in the office for who has to deal with your website.	Calificación
Fecha de Reseña: 19/03/10
deb_beckmann de unknown Miembro Desde: 02/03/10 Ver Perfil de Miembro: Comentarios	For this promotion, 10 day shipping was free, and so was 3-5 day shipping. However, the default was 10 day shipping. When I noticed that I had submitted my order with the default 10 day free shipping instead of the 3-5 day free shipping, I contacted Customer Service and they not only quickly helped me, but they actually upgraded me to next day shipping for free! Wow! I totally did not expect that! I have never had that kind of Customer Service! Thanks Dell!	Calificación
Fecha de Reseña: 19/03/10
theobr de unknown Miembro Desde: 23/01/05 Ver Perfil de Miembro: Comentarios	description of computer could give info on available open slots and drive bays. Also a 360 view of case and interior would be nice along with size of power supply and type/number of cooling fans.	Calificación
Fecha de Reseña: 19/03/10
dme71670 de unknown Miembro Desde: 02/03/10 Ver Perfil de Miembro: Comentarios	Your site for ordering was wonderful, it just took me a little time to make up my mind. I hope I did everything right. It's excellent that you can click on and talk to someone who knows all the details, before you order. I wasn't sure about my order # so I entered my Purchase ID.	Calificación
Fecha de Reseña: 19/03/10
truittl de unknown Miembro Desde: 02/03/10 Ver Perfil de Miembro: Comentarios	When I selected next day delivery, I was expecting the purchase to be delivered in two days at the most. After checkout, I realized the order may not be delivered for 6 or 7 days.	Calificación
Fecha de Reseña: 19/03/10
langmarz de unknown Miembro Desde: 02/03/10 Ver Perfil de Miembro: Comentarios	Unable to answer #4 as I didn't have any items out of stock.	Calificación
Fecha de Reseña: 18/03/10
ginalster de unknown Miembro Desde: 07/03/10 Ver Perfil de Miembro: Comentarios	Could not get the screen to take the order with my account. Called the merchant - they want to charge me to talk to a tech rep! Routed around and around electronically! Finally purchased the printer with another credit card. What a disaster of a shopping experience! Fix your darn automated system and online, give a clear picture of why there is an error. Next time I'm buying an HP printer!	Calificación
Fecha de Reseña: 18/03/10
j.marabella de unknown Miembro Desde: 28/02/10 Ver Perfil de Miembro: Comentarios	Couldn't figure out how to change billing address from being the same as shipping address. Shopping experience itself was excellent.	Calificación
Fecha de Reseña: 18/03/10
tom.armitage de unknown Miembro Desde: 08/03/10 Ver Perfil de Miembro: Comentarios	This is the worst experience I have ever had trying to find the correct SKU for the accessory I was purchasing. The SKU is not tied to my Service Tag # and if it had not been for the Customer Service Rep I telephoned (Joyce Kaster), I never would have found the TD175. Your after-sales web service is terrible. What has happened to Dell? It used to be my computer of choice, but Gateway after-sales service put Dell to shame.	Calificación
Fecha de Reseña: 17/03/10
kellerja de unknown Miembro Desde: 07/03/10 Ver Perfil de Miembro: Comentarios	Last night I tried to place this order, and I kept getting error messages. They said I had not filled in information that I had filled in; in fact, I was looking at the filled in information that the messages said was missing. So I waited until today and was able to complete my order.	Calificación
Fecha de Reseña: 17/03/10
twhit2186 de unknown Miembro Desde: 07/03/10 Ver Perfil de Miembro: Comentarios	Dell has become a third rate company - beyond terrible customer service and care. Any call to Dell (even the simplist inquiry)requires at least an hour time committment, at least 5 transfers and probably 1 or 2 disconnects to finally get to a recorded message that the dept. you need is not available at this time! I have 4 Dell computers in my house along with all the related accessories. I use to think Dell was the best and would only order from them - Sorry Dell! - you have lost me as a future customer!! Not that you care - obviously :( To bad for you - another good company will soon bite the dust I'm afraid from third rate service and product quality deterioration. So sad.	Calificación
Fecha de Reseña: 17/03/10
packshack de unknown Miembro Desde: 07/03/10 Ver Perfil de Miembro: Comentarios	They have no way for you to give them your billing address when it is different from your shipping address and is a post office box. Hopefully my post office will catch this and I will get my bill.	Calificación
Fecha de Reseña: 17/03/10
cpolewarczyk de unknown Miembro Desde: 03/03/10 Ver Perfil de Miembro: Comentarios	I should have Free Shipping but my order didn't reflect that. I tried the CHAT and it kept sending me to Bing. I'm displeased about the shipping. Otherwise a positive 3rd order with Dell.	Calificación
Fecha de Reseña: 17/03/10
hlspence de unknown Miembro Desde: 01/12/08 Ver Perfil de Miembro: Comentarios	I like the service	Calificación
Fecha de Reseña: 17/03/10
rhimurray de unknown Miembro Desde: 28/02/10 Ver Perfil de Miembro: Comentarios	good	Calificación
Fecha de Reseña: 17/03/10
callsup de unknown Miembro Desde: 28/02/10 Ver Perfil de Miembro: Comentarios	Site is not easy to navigate. Everytime I visit, I get different options. Once an item is spec'd, hard to go back and see what the details of the system are. Operating system etc. Comarison also difficult.	Calificación
Fecha de Reseña: 16/03/10
lwlong de unknown Miembro Desde: 06/03/10 Ver Perfil de Miembro: Comentarios	I re-entered data too many times Some purported errors never were made clear to me. We've effortlessly ordered a lot of ink in the last four years. Until today my experience with Dell has been perfect, today's experience was a total disaster.	Calificación
Fecha de Reseña: 16/03/10
Saintseattle de unknown Miembro Desde: 06/03/10 Ver Perfil de Miembro: Comentarios	Bought a decent laptop from Dell last month for 0% interest. Today they wanted 29.99% to add printer....I didn't feel like a valued customer.	Calificación
Fecha de Reseña: 16/03/10
afton124 de unknown Miembro Desde: 06/03/10 Ver Perfil de Miembro: Comentarios	I have always had good customer service from Dell.com. The information I need to make the product choices are always presented in an easy to understand manner.	Calificación
Fecha de Reseña: 16/03/10
mlcrunk de unknown Miembro Desde: 19/02/09 Ver Perfil de Miembro: Comentarios	More discounts for previous buyers.	Calificación

Para ofrecer una información más relevante, los comentarios publicados más de 18 meses atrás no serán incluidos.

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