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| Fecha de Reseña: 13/04/09 |
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 Cabrio Disappointment Puntos Fuertes: Energy Star rating, large loads, ability to wash quilts and comforters
Puntos Débiles: Reliability
Resumen: I purchased my Sixth Sense Cabrio washer and dryer less than two years ago, and was noticing a noise during the spin cycle. The repairman just told me that I need a $360 repair on this almost new machine, for a bad main bearing: they have to replace the whole tub for that! I took a second job to pay for my washer and dryer, after years of using very old ones, which never gave me any trouble, by the way. I have contacted Whirlpool, but have little hope that they will reimburse me for at least the parts for my repairs. I'm a single mom, and can't afford these repairs-I'm about ready to buy a used washer and junk this one. Any comments? I am angry and disappointed, and in a state of disbelief that a company could promote a product that functions so poorly, yet costs so much money.
 100% de Personas (9/9) encontraron este comentario útil. ¿Este comentario fue útil o inútil para ti?
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| Fecha de Reseña: 30/07/09 |
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JET-ENGINE LOUD, OR $500 ANNUAL REPAIR!
Puntos Fuertes: Large Tub
Puntos Débiles: NOT Durable - doesn't last (I think they put the same bearing on a larger tub, that spins faster, holds more weight -- and that's a recipe for breakdown.)
Resumen: I am so disgusted with this Washer. I convinced my wife that it was a high-quality machine, given Whirlpool's reputation. Was I Misled. After only 6 months, it began getting loud, and after 1 year, it turned into an engine roar. We called the repairman, and sure enough, >$400 repair for a main bearing and tub. I asked the repairman - is this something I'll need to replace every year? His answer, well, you don't have to replace it just because it gets loud. So that's the NEW Whirlpool. Jet-Engine Loud or $500 annual repair.
100% de Personas (8/8) encontraron este comentario útil. ¿Este comentario fue útil o inútil para ti?
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| Fecha de Reseña: 17/01/09 |
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DO NOT BUY!!!
Puntos Fuertes: Efficiency
Puntos Débiles: Reliability, wrinkled clothing, dead after less than 2 years of use
Resumen: We had the Whirlpool Duets for 5 years and when moving into a new home we decided to upgrade and go back to a top loading washing machine. Just under 2 years and we have had several service calls and now it is completely dead. the main board has failed, and it is nearly $500 to repair. WHAT A PIECE OF JUNK.
100% de Personas (3/3) encontraron este comentario útil. ¿Este comentario fue útil o inútil para ti?
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| Fecha de Reseña: 18/09/06 |
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Great While It Lasted...
Puntos Fuertes: Large capacity, easy to operate controls
Puntos Débiles: Larger than most conventionals, expensive to repair, worrisome first-time reliability
Resumen: We saw the Cabrio washer/dryer demo pair at Sears and were so impressed we placed an order immediately. Due to it being new and not in stock in the warehouse, we had to wait 2-1/2 weeks for delivery. That should have been our first signal to cut our losses and run, because I never buy the first year model of ANYTHING--there's just too much chance for problem.
We received our Cabrios, and were in heaven--for all of 6 days. We enjoyed almost a week of high capacity washing and drying. The washer did a great job of cleaning, and the dryer was a joy to unload--the slanted angle of the opening put clothes at your fingertips. The electronic controls were simple to use--for most loads, it was push the power button, turn the knob to colors, and hit start.
But, 6 days later, in the middle of a load, the machine suddenly stopped and the computer froze up. The display just sat there blinking all of the LEDs on and off, and no button press did anything. I unplugged the unit and replugged it in to reset it, and received no response at all--the machine was dead. No LEDs, no keys worked, no beeps, nothing. What's worse, because of the Cabrio's lid lock system, I couldn't even lift the lid to get my half-washed clothes out.
So we call the Sears repair center, and the next day a repairman arrives at our house. This machine is so new, there's not even a repair history on it to help him troubleshoot. After half an hour on the phone with tech support, he checks the computer module and tells me what I suspected all along--the computer is dead and needs replacement. However, I almost had to be pulled off the floor when he told me that the parts alone (computer and keypad assembly) were over $500. At that point, I had to decide to go without a washer for 2 weeks while the part was being ordered, or return the washer for a replacement. I obviously went for the latter.
Several things the mechanic said bear noting here. First of all, he is obviously a Whirlpool/Kenmore conventional washer/dryer fan (Series 70, 80, etc.). But that means a lot when it comes from a repairman, who has to work on these appliances every day. He said the Kenmores hardly ever need repair, because they're so reliable, and when they do, they are not usually very expensive. Plus, he has parts for the Kenmores right on the truck. He makes a lot of sense, so much that I actually returned both the Cabrios for a Kenmore washer/dryer pair instead.
Several things about the Cabrios concern me. First of all, they were larger than the conventional pair they replaced, not much, but enough for us to have to specifically sit them off-center in the closet to be able to open the dryer door and closet door at the same time.
Secondly, I would avoid any machine that is new like the plague. But what I didn't know is that Whirlpool already appears to have a class-action lawsuit in place against the earlier version of the Cabrios--the Calypso.
Thirdly, I would never buy new "non-conventional" washer/dryer anymore. With a conventional pair, even I could do much of the repair work. I'm not much of a handyman, but with our old Hotpoints, I changed the belts, the thermostats, and the agitatior coupling. These newer units are almost like foreign cars--you have to get a specialized repairman to perform the simplest of repairs.
Lastly, I would never buy an appliance that has parts that cost more to replace than the appliance originially cost. On both the Cabrio washer and dryer, if the computer gets fried, it costs over $500 just for parts. On our old Hotpoints, there wasn't a part in it that was over $100. And the computer could get fried for something as simple as a lightning strike or power surge. You expect VCRs and small microwave ovens to be "throw away" appliances, where the repair costs more than just buying a new one. But you certainly don't expect a $700 washer to be a "throw away" appliance.
Perhaps I just got a bad unit. Perhaps these units would have lasted 20 years had I gotten a good one. But with the excellent track record of conventional washers/dryers, and the great repairability of them, I'm just not willing to take the chance again.
96% de Personas (198/207) encontraron este comentario útil. ¿Este comentario fue útil o inútil para ti?
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| Fecha de Reseña: 04/12/06 |
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Puntos Fuertes: Uses a lot less water. Large capacity, quiet, no vibration, cleans well, easy to load, see through lid, minutes left display, can wash throw rugs, blankets, bulky items easily.
Puntos Débiles: Sheets setting should be labeled Towels/Sheets, lid gets spotted with condensation quickly, hitting cancel accidentally after pausing will empty washer, wasting detergent
Resumen: We switched from having using heavy duty Maytag top loaders for 25 years; Cabrio has freed our family from having to constantly attend to the washing and dryer. The dryer is always done before the washer, and the batch size is big enough to presort towels large towels vs. small towels and turn over the batches quickly.
Wash smells and feels much cleaner. Texture of fabric is much improved, and feels much softer on the skin. No adverse reaction to HE detergent (use extra rinse).
Finally can wash pillows and blankets often due to large basket with no central shaft.
Controls: Love the minutes left display, but the pause button should be positioned away from the start button. After pausing, it is very easy to hit the pause button again instead of the start button. This will empty the wash tub and you kiss your HE detergent goodbye. Start over again.....:(
Instructions call for towels to utilize the "Sheets" setting, due to special rotational action that keeps towels from balling up. I verified this by observing the wash action through the see through cover. The setting should read "Towels/Sheets" instead.
The bulky items setting is very effective on blankets and pillows. Washed throw rugs; came out unbelievably clean and fluffy; a true revelation.
The see through lid get spotted very quickly with condensation. Instructions do not address this; the proper cleaning agent needs to be specified. Before long the residue will totally obscure the glass. I have submitted a report to Whirlpool recently and am awaiting a reply.
Overall satisfaction is great. The whole family likes the Cabrio. If we get behind in the wash, it is easy to catch up with a minimum of hassle. The extra cost is worth it, if only because of the reduction in family hassle over laundry issues.
Wish list: a simple economical way to use bulk detergent that can be dispensed automatically. Pouring detergent is still risky; spills and splatters can be bad news on the eyes and skin. Bulk pack detergent would be cheaper.
Very low vibration, even when spinning a 1000 rpm Motor does make some strange noises when pursuing complex lift/rotation shifting; there is a lot of mechanical action and programmed control over the functions and mechanical action. Best Buy has a combo washer/dryer warranty that is very reasonable. ($200 for 5 years or about 11% of the purchase price of a washer/dryer combo or avg about 2% per year.
With the electronic controls and complex mechanical action it will be interesting to see how things will work out.
95% de Personas (58/61) encontraron este comentario útil. ¿Este comentario fue útil o inútil para ti?
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| Fecha de Reseña: 06/09/06 |
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Puntos Fuertes: More laundry washed in less time, and smells very clean!
Puntos Débiles: Not stackable to save space!
Resumen: I love my new Cabrio, and have really enjoyed being able to wash more clothes at once, and it has saved me lots of time. I have had it for a couple of weeks, and already seeing a difference. We are a family of 5, and work full-time, but now have time to spare. My boys & I are glad we can get it all done in one evening, rather than 3 evenings of doing laundry. The Cabrio is so quiet, and doesn't shake our house, so I am able to wash clothes while I sleep if I wish.
95% de Personas (36/38) encontraron este comentario útil. ¿Este comentario fue útil o inútil para ti?
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| Fecha de Reseña: 13/11/06 |
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 Cabrio, understanding the product. Puntos Fuertes: High Efficiency, Second Pump replaces diverter valve which would fail in the original Fisher and Paykel design, NO TRANNY! Warranty honored by more than just Sears.
Puntos Débiles: All electronic, more for suburbanites who don't really get dirty. It still cleans, but it might take a bit more to clean a farmer's manure encrusted clothes.
Resumen: I have torn every part out of this machine.
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It is half Fisher & Paykel, the other half is American.
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The washing operation is like F&P, NOT CALYPSO. Calypso had a mechanical bottom that tossed the clothes, this uses a floating ring that lifts the tub off the coupler and the circulation of the water by an impeller causes agitation. The previous poster thinks this has something to do with calypso, this is false.
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There are many variations of this machine, mostly asthetic. This design has been in the states as a Fisher & Paykel for a number of years. Any Sears guy saying they don't have the parts is lying, Sears calls thier relabeled generic copy Oasis. I must also advice avoid Kenmore altogether, it is a generic name like any other generic name, bottom end of the line relabeled for thier sale.
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USE HE detergent, there are sensors that will not work right without it. Amway and Quixtar are not HE (if you disagree about this, ask Amway why they lack the label). Low sudsing is not HE. High Efficiency detergent meets a set of standards that both appliance manufacturers and soap manufacturers agreed upon. All soaps meeting these standards have an HE logo.
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This is not commercial or heavy duty. The average consumer doesn't need commercial and you will not find them at a local appliance dealer. A true commercial appliance will not be anywhere close to the price of a machine on a showroom floor. Also, as with all electronic controlled appliances, unplug it during a lightning storm.
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If you are leary of something new, the classic Whirlpool Direct Drive will be available until 2011. Then efficiency laws will force it out.
93% de Personas (51/55) encontraron este comentario útil. ¿Este comentario fue útil o inútil para ti?
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| Fecha de Reseña: 23/02/08 |
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Puntos Fuertes: Size, noise level, size and size!!!!
Puntos Débiles: Can rip clothes if you over stuff the machine.
Resumen: I looked over these reviews, after I bought mine about 8 months ago, and was going to return it. I am now very glad that I did not.
After using the washer I learned that you need to use it a little differently then other machines.
- You can not over load it, because the plate will move but your clothes will not, which may tear them.
-If the load is not level it is better if you fix it then waiting for the washer to do it, which usually only happens with blankets and other bulky items.
-I only use the high speed spin when washing towels or blankets. You should use medium speed for your clothes to avoid wrinkles.
Used properly the Cabrio is a fantastic washing machine!!!
90% de Personas (9/10) encontraron este comentario útil. ¿Este comentario fue útil o inútil para ti?
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| Fecha de Reseña: 06/08/08 |
- jwhutson
- Miembro Desde:
Aug 2008
Ver Perfil de Miembro:
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Hate this machine
Puntos Fuertes: It is quiet.
Puntos Débiles: Doesn't let you wash "3 loads" of laundry as ads claim.
Resumen: Owner's manual states to fill dirty items to the top of the stainless steel bin...but if you do that, the machine will constantly stop and say the load is too full. I fill the machine half way and I still get the error code at least 10 times before it will finally finish the load. If the machine sits for several days without being used, I'll spend at least 4 to 5 hours trying to wash one small load to get it "readjusted" to working again. I bought this machine approximately a year ago because I had a 3 year old, a 6 month old and found out I was pregnant again and needed a bigger machine. I wish I would of just kept my old machine that actually worked. I also bought the large dryer that goes with this one. It is horrible too. The dryer is huge, but the "arms" or "paddles" inside the machine aren't big enough to separate the clothes while they're being tumbled. So clothes just stick to the outside of the machine and don't get dry. My husband hates the machines and says we're selling them in our next garage sale.
89% de Personas (8/9) encontraron este comentario útil. ¿Este comentario fue útil o inútil para ti?
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| Fecha de Reseña: 08/10/07 |
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Quick sell it while you can!
Puntos Fuertes: Looks cool
Puntos Débiles: Expensive initial cost, insanly expensive parts and doesn't cleen very well!
Resumen: What was I thinking?? I own a HVAC service company. I work on highly technical equipment all the time. So I can repair this machine if I have to. But, I don't want to! Isn't that why I bought a new one to begin with? I will admit it was a bit of an impulse by. Now that I am experiencing problems with the machine I can clearly see what a bad purchase it was. There is no reason for all of the elaborate electronics in a washing machine! Well other than all of the money they will make on selling parts. Think about it. To have to pay half of the cost of the machine for an additional 3 year warranty is crazy. the worst part is the cost of the warranty is probably worth it! If the control board goes, I'm told it is $500! My old machine lasted 15 years and I never had to fix it. If I had to pay myself to fix this thing it wouldn't be worth it. Like someone else said it is a $700+ disposable machine. I'm going to sell mine for what I can and cut my losses. After all the "coolness" of it was gone the first time it froze up and I had to work on it!
86% de Personas (12/14) encontraron este comentario útil. ¿Este comentario fue útil o inútil para ti?
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| Fecha de Reseña: 31/12/08 |
- arlyn007
- Miembro Desde:
Dec 2008
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WARNING: DO NOT PURCHASE
Puntos Fuertes: Looks like it should be a nice system
Puntos Débiles: Everything - Leaks, CPU malfunctions
Resumen: With this many bad reviews, be aware that your playing russian roulette in buying this washer. The systems has been a constant problem - from the CPU malfunctions, Door lock issues, water leakage, quick rusting, poor service from whirlpool, problem of not washering because the clothes are uneven. The "bad" list can go on and on. The looks are the only positive.
80% de Personas (4/5) encontraron este comentario útil. ¿Este comentario fue útil o inútil para ti?
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| Fecha de Reseña: 05/02/07 |
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Cabrio Nightmare
Puntos Fuertes: should be energy efficient, should do large loads to save time and energy.
Puntos Débiles: It constantly unbalances.
Resumen: Once it unbalances it refilles the huge tub to try and rebalance the load (so now our "energy star" washer uses 3 times the water it should) after two attempts at rebalancing it shuts down. Then you get to reposition the load by hand and it will usually finish without a problem. Whirlpool has sent out three diferent service companies out with no success on fixing this problem. One service company sent by whirlpool even refused to touch it stating " I'm not getting involved with that nightmare of a machine" Whirlpool will not even discuss replacing this lemon. So much for Whirlpools dependability!!
79% de Personas (11/14) encontraron este comentario útil. ¿Este comentario fue útil o inútil para ti?
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| Fecha de Reseña: 05/05/07 |
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Don't waste your money
Puntos Fuertes: Clean greats when it works
Puntos Débiles: Wrinkles clothes when it works
Resumen: Purchased the Cabrio set 12/30/06 and I loved they way both W&D worked until 7 days after 90 day return policy ended. The dreaded F51 starts flashing and beaping. Called Sears and Whirlpool and it would be two weeks before repairman could arrive to take a look..NOW, 3 weeks later F51 is back and I have to wait 2-3 more weeks for repairman to return again. Sears and Whirlpool neither care if the piece of junk is repaired. The repair people don't even know how to repair...took 1 1/2 hours with telephone and computer to repair?!?! It was suggested that I purchase the extended warranty because of the expense of repairs after the 1st year. So that tells me that I should make plans to see the repairman every few months. I think I will save my money for the extended warranty and pay my attorney fees for my lawsuit. Check out other websites on feed back and you will find that all Cabrio machines are having BIG PROBLEMS. Makes since why Sears purchased K-Mart!
78% de Personas (7/9) encontraron este comentario útil. ¿Este comentario fue útil o inútil para ti?
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| Fecha de Reseña: 17/01/08 |
- tylerpuppy
- Miembro Desde:
Jan 2008
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cabrio top loader
Puntos Fuertes: None
Puntos Débiles: Didn't clean well, put pulls in clothes, spend a few extra minutes untangling the clothes because they get all twisted and wrapped around each other. Wrinkles like I've never seen. A horror.
Resumen: I purchased this washer on the recommendation of the salesperson, who I had dealt with in the past. It was absolutely the worst washing machine and I hated it. I tried to like it, but just couldn't find anything good about it. Finally called the salesman after a month and told him how disappointed I was with it and why. He knew I was a good customer, so agreed to take it back. I bought a Whirlpool 9600 series, which was even more expensive, but I absolutely LOVE it. DO NOT BUY A CABRIO TOP LOADER.
75% de Personas (3/4) encontraron este comentario útil. ¿Este comentario fue útil o inútil para ti?
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| Fecha de Reseña: 17/02/08 |
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Whirlpool Cabrio Class Action Law Suite
Puntos Fuertes: Looks good
Puntos Débiles: Doesn't work
Resumen: Whirlpool Cabrio Class Action Law Suite www.poolesville.biz/... I bought a Whirlpool Cabrio December 2006 from Lowe's. The machine worked for about 9 months and I haven't been able to use my washing machine since October 2007. Every part in the machine has basically been replaced at least once if not twice. Whirlpool has a problem ...and they refuse to fix the problem. They will send a factory repairman and he doesn't do anything. He claims that he fixed it by having the computer simulate an actual wash cycle. It is never fixed; when your warranty expires...that's it. The repairman told me there is nothing more that can be done and Whirlpool claims that it has been fixed. Basically.. Whirlpool never has to fix the problem. The warranty does not stop tickin just because the machine doesn't work. They send the repairman out and he orders a part and then you get another appointment and after they do this several more times your're stuck with a washing machine that still doesn't work without a warranty. Lowes is also worthless... they just spin you off. Update 02/18/2008 : I purchased a Lowes Extended Warranty several months back...The Lowes repairman informed me that he can't work on the washing machine under the Lowes Extended Warranty because this problem is the same problem that was never fixed under the Whirlpool 1 year warranty. He is also the same repairman that Whirlpool sent out. He condemned the machine then and Whirlpool says it was fixed. I don't know how they can continue to sell these machines? If this was just an isolated lemon I'm sure they would just replace it...But I'm beginning to suspect they are facing a massive recall and/or a class action law suite. The Whirlpool Customer Service is a nightmare...they threaten my wife; saying ,next time it might cost her $500 when they find something that's not under warranty. I suppose that would be classified as rust or something? I wonder if they forgot to paint some part of the machine?
67% de Personas (4/6) encontraron este comentario útil. ¿Este comentario fue útil o inútil para ti?
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