Microtek ScanMaker i800 Flatbed Scanner

Scanner broke / terrible tech support / never again!

Puntos Fuertes: It worked pretty well for a while. Scan quality was quite good.

Puntos Débiles: Broke after a few months. Tech support was basically non-existent. Replacement scanner was also defective.

Resumen: I bought the i800 earlier this year. For a few months it worked pretty well. The scan quality was pretty good (both flatbed and film), and otherwise it performed OK.

About four months after purchase, the scanner abruptly stopped working. It would turn on, but the compuer would not recognize it. Thinking at first it was a computer problem, I reinstalled the latest versions of the software and drivers to no avail.

I then tried to contact Microtek's tech support, only to discover that Microtek HAS NO PHONE SUPPORT. The only way to contact their support center is to fill out a form on their website and wait to hear back. After submitting the form I waited... and waited... and WAITED FOR FIVE DAYS for a response. Finally after not hearing back from them, I submitted a product return request through their site. Only then did I receive a response from tech support in which they told me to try most of the steps which I had already attempted. After following their advice to no avail, I wrote back and had to wait another 24 hours before receiving a response. Finally after trying once more, I was told to mail the scanner back to them for a replacement. I had to pay for the shipping ($30).

Two weeks later I received a replacement, refurbished scanner. Upon setting up the new scanner, I noticed immediately that the INSIDE OF THE GLASS WAS EXTREMELY DIRTY including many large pieces of debris that showed up in all of my scans as well as a large hazy area. Once again I emailed Microtek tech support and waited three days before they responded. Their only response was to contact Customer Service. After calling Customer Service, I was told that I needed to contact Tech Support. After explaining that I'd already contacted tech support, I was told that my only course of option was to send this new scanner back to Microtek to be replaced.

I use my scanner for business on a daily basis, so going without it for two or three weeks makes life pretty difficult. I asked Customer Service if there was any way they could speed up the process such as sending me a replacement before I returned this one, or for them to authorize express shipping. Microtek's Customer Service SUGGESTED THAT I GO TO A STORE AND BUY ANOTHER SCANNER FOR TEMPORARY USE, THEN RETURN THAT SCANNER WHEN THE REPLACEMENT FINALLY SHOWS UP!

Now I'm waiting for a third replacement scanner that will hopefully be in usable condition. This has been by far the worst experience dealing with any technology company. Most manufacturers at least pretend like they want to keep their customers happy.

I will never buy another Microtek product.

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will update

Puntos Fuertes: ?

Puntos Débiles: didn't work

Resumen: First one wouldn't power up. Supposed to be picked up 4/9/07. Will review again when I get one that works. Ace in Cust service hung up on me when I asked about the rebate that expired on 3/31/07 - funny it is a moot point now since the rebate is extended – but he still hung up on me.

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This Scanner Does Everything!

Puntos Fuertes: USB 2.0, Firewire, Attention to Detail, Tons of Software

Puntos Débiles: No Weaknesses

Resumen: While calling up Microtek to ask them about Digital ICE a friendly customer service rep told me that they had just come out with a new model, the i800 that did both Digital ICE for photos AND film. I was just looking at purchasing the 6800, but the ability to do BOTH really caught my attention. I decided to give it a shot and I'm shocked at how good the scanner is at bringing out detail. The ability to hook it directly to my Mac via either Firewire or USB 2.0 is nice. Most out there don't give you the choice. When I hook it up to my PC laptop is also worked flawlessly. The software bundle that came with the unit was also very nice. Comes with the ability to network the scanner via PC with LANWizard, ScanWizard 5, ScanWizard Pro, etc. Basically anything and everything that you wanted to do with a scanner this can do. It even comes with OCR software so that you can edit documents if you want. 10/10

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Scanner for Orthodontic and Onyx Ceph Software user.

Puntos Fuertes: Good Price, good for Panoramic and Cephalometric X-ray and Microtek LAN Wizard network software Good to used with Onyx Ceph Software.

Puntos Débiles: Services and Warranty in Latinoamerican area. Support in Spanish language.

Resumen: Lets Orthodontics and Maxillofacial Surgeons share the scanner over a local area network for use with Onyx Ceph Software, Ideal for small Clinic, or Clinic workgroups, or inter-department workstations. Thanks for Made this product.

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Microtek Scanner i800

Puntos Fuertes: Much easier to install and configure than its competitors, and absolutely fabulous results...considering the price, this is a fantastic bargain!

Puntos Débiles: Scanning bit slow, machine directly connected (USB)really must have a signifigant amount of memory. I would recommend firewire-LAN software can be sluggish on a small network, as well.

Resumen: I will definitely recommend this to clients. Close consideration of the specs for the machine to connect to it is important. However, the software is easy to use; just keep in mind that like most, it wants to run many exe files in the system tray of Windows.

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Microtek i800

Puntos Fuertes: Have not found them

Puntos Débiles: Does not work properly

Resumen: I absolutely cannot get a good scan from this product, either with film or photos.

I actually sent the first one I got back in and Microtek sent me a new one, after first putting me through several exercises with nothing solving the problems. When I finally got the new scanner, the warranty was not renewed and was backdated from the time I received the first scanner. The second scanner does give a little more depth, but the scans are still not nearly as good as the little $100 Canon scanner I purchased about 4 years ago. For me, this scanner has been a total waste of money.

The scanner also makes my computer come up with a blue screen when I try to shut down. I have completely disconnected this scanner and now no blue screens ever.

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Nice Scanner

Puntos Fuertes: Large format, large transparency scanning

Puntos Débiles: Slow scanning. Has a learning curve for all the functions available.

Resumen: This scanner is huge, so you better have some desk space available. I got it for scanning large x-ray films and it does a decent job of it - most scanners in this price range can not scan large films. The scan to PDF also works well. The unit operates slowly and can be temperamental, but it fits my usage needs well. Set up was easy. I have not explored all the software options and have not scanned a wide variety of materials yet, but for the price I am well satisfied with the purchase.

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